Outsourced National Operations Centre · Live

Your control room,
running around the clock.

23 March — 31 July 2026 · 131 days, no gaps
0
Shifts managed
0
Hours delivered
0
Staff rostered
0
Officers audited
0
Cover, every hour
The lead story 01 — Audits

Compliance, brought under control.

Thirty-plus audits in 131 days — a permanent function, not a scramble.

0+
Audits delivered
Nine distinct categories
0
Officers audited
Single largest exercise
0
Shifts audited
In one live sweep
0
Licences found
Identified and escalated
The major audits
Six featured exercises across the engagement.
1
27–30 Mar
Founding Compliance Audit
0
guards · under 72 hours
2
11–19 May
Expired-Compliance Sweep
All
customer sites in scope
3
1 Jun
WSU Per-Site Staff Audit
Every
WSU site verified
4
7 Jul
CGS Live Operations Audit
0
officers · 22,772 shifts
5
22 Jul
WSU MBR Preparation
Green
every row, before review
6
23 Jul
Chief Aviation Services Audit
Full
list verified & filed
Audit requests by category
335 inbound requests across nine categories.
Live Operations Audit — by state
607 officers checked; 58 missing licences found.
0
Guard compliance campaign running through July
0
Report & audit files produced by the Control Room
Live
SharePoint “NSW Guard Compliance — Current” library
0
Live Guardhouse compliance reminders monitored
0

Audited in the first 72 hours.

The entire guard base — cleared before week one closed.

02 — Scale

Sixty-eight thousand shifts. Half a million hours.

Every full month higher than the last. July is the peak.

0
Shifts managed
521 per day
0
Hours delivered
3,801 per day
0
Distinct staff rostered
Across 7 profiles
0
Sites managed
Six sectors
Hours by month
Every full month rising — 35,714 to 124,820.
Direct vs subcontractor
56,286 direct · 11,918 subcontractor (17.5%).
Hours by Guardhouse profile
Seven company profiles run from one control room.
Profiles at a glance
Shifts, hours, staff and sites by profile.
ProfileShiftsHoursStaffSites
03 — Coverage

There is no hour we are not working.

A genuine seven-day operation — nights, weekends, every hour.

24-hour shift-start clock
Overnight starts brighter — 10,887 begin 22:00–05:59.
Weekly hours
Nineteen weeks of sustained delivery.
Hours by day of week
Weekends: 17,227 shifts, 126,068 hours — not Monday-to-Friday.
131/131

Days with shifts recorded.

No gap. Not one day of the engagement went uncovered.

04 — How it works

Every shift, the same seven steps.

Six of seven stages are ours, end to end.

Shift lifecycle
Roster to payroll — one repeatable process.
1
Roster built
Created & published in Guardhouse
NOC
2
Green message
Guard contacted ~1 hour before
NOC
3
Client confirmed
Written confirmation emailed
NOC
4
Clock-in watched
Live dashboard, misses caught fast
NOC
5
Exception handled
Called, told, replacement deployed
NOC
6
Site verified
Supervisor confirms presence
Site
7
Timesheet approved
Reconciled, released to payroll
NOC
Escalation ladder
Five rungs — a gap never sits still.
1
Guard
Called direct, twice
2
Standby pool
Call list worked
3
Site supervisor
Notified, hold arranged
4
Ops manager
Subcontractor engaged
5
Chief management
Client contacted
13 scheduled reports, every day
A fixed daily reporting clock — dawn to dusk.
Roster lead time
Median 6.6 days — shifts built well ahead of start.
05 — Green Calls

Targeted, not blanket.

Every site handled to its own written rule — never one size fits all.

✓ Receives guard-side green messages / calls

  • ✓ Aurora Place
  • ✓ Australian Museum
  • ✓ Australian National Maritime Museum
  • ✓ Menzies Aviation
  • ✓ Paul Tec Australia
  • ✓ Sydney Wharf Apartments
  • ✓ The Fullerton Sydney
  • ✓ Sentinel Security Group sites
  • ✓ All WSU campuses · Powerhouse Museum
  • ✓ Avis Newcastle only — Driving, Washbay, Hamilton
  • ✓ The Connaught — via concierge desk only

✕ Monitored only — no green calls

  • ✕ Avis Sydney Airport Ninth Street — watch clock-ins only
  • ✕ Avis Sydney International Terminal — clock-ins only
  • ✕ Sydney International Airport — out of scope entirely
  • ✕ 4 individual exclusions maintained on a live list
  • ✕ One guard on a 2-hour reminder — exceptions tracked
Three distinct things. Green message (pre-shift WhatsApp/SMS to guard) · Green call (phone, max 2) · Green call report (email to client).
0
Message types, kept distinct
0
Client report destinations only
0
Sites monitored, no client report
3×
Nightly Sentinel welfare calls — 23:00 · 02:00 · 05:00
06 — Footprint

Sixty-four sites, one control room.

Scope grew from one stream to fifteen across the period.

Universities9
  • WSU Campbelltown · Bankstown
  • Hawkesbury · Liverpool · Nirimba
  • Parramatta 1PSQ · Parramatta South
  • Penrith Kingswood · Westmead
Cultural3
  • Australian Museum
  • Powerhouse Parramatta
  • Australian National Maritime Museum
Hospitals4
  • St George
  • Prince of Wales
  • Sydney Children's
  • Sydney Eye
Ports & Cruise4
  • Overseas Passenger Terminal
  • White Bay Cruise Terminal 5
  • Glebe Island
  • Botany Boat Ramp
Residential & Commercial8
  • Central Park · The Connaught
  • The Fullerton · Aurora Place
  • Sydney Wharf Apartments · Duo
  • V by Crown · Top Ryde
Aviation & Transport3
  • Avis Sydney Airport
  • Avis Newcastle Airport
  • Menzies Aviation
Government & Civic4
  • Services Australia
  • Service NSW
  • Campbelltown Library
  • Penrith Library
Named above35
Of 64 sites in Guardhouse — the balance managed under profile, ranked here by name only.
Scope growth
One stream to fifteen — 23 March to 28 July.
07 — At a glance

The engagement, in four numbers.

0
Days, no gaps
0
Sites managed
0
Shifts per day
0
Hours per day